Returns Policy
Before Requesting a Return
All returns must be authorised by Eurowagens before any item is sent back.
eBay Customers
If your purchase was made through eBay, please contact us directly through the eBay messaging system. This ensures your request is handled in accordance with eBay's policies and procedures.
Website & Other Marketplace Customers
If your purchase was made through our website or any other sales channel, please complete the return form below. A member of our customer service team will review your request and advise on the next steps.
Return Eligibility
You may request a return within 28 days of delivery, provided the item meets all of the following conditions:
✓ The item is unused and has not been fitted or installed
✓ The item remains in brand-new condition
✓ The item is free from scratches, marks, damage, modifications, or signs of use
✓ All original accessories, fittings, manuals, and components are included
✓ The original manufacturer's packaging is present
✓ The original packaging is undamaged and in resaleable condition
Items That Cannot Be Returned
We cannot accept returns where:
✕ The item has been fitted, installed, tested, or used
✕ The item shows signs of installation or attempted installation
✕ The item has scratches, marks, damage, or evidence of handling beyond reasonable inspection
✕ Original packaging is missing
✕ Original packaging has been damaged, written on, heavily taped, or is otherwise unsuitable for resale
✕ Components, fittings, instructions, or accessories are missing
All returned items are inspected by our returns team upon arrival.
Returns that do not meet the above requirements may be refused and returned to the customer at the customer's expense.
Damaged Deliveries
If your order arrives damaged, you must notify us within 7 days of delivery.
Please provide:
✓ Clear photographs of the damaged item
✓ Photographs of the packaging, including any external damage
✓ Your order number
Please do not install, fit, or use the item before contacting us, as this may affect eligibility for a replacement or refund.
Return Process
Once we receive your enquiry:
- Our team will review your request.
- Additional photographs or information may be requested.
- If approved, return authorisation and instructions will be provided.
- The item will be inspected upon arrival.
- If the return meets our policy requirements, a refund will be processed.
Please note that authorisation to return an item does not automatically guarantee a refund. The returned item must pass inspection and fully comply with our returns policy.
Packaging Requirements
To prevent damage during transit, returned items must be packaged appropriately.
Please do not apply labels, tape, or writing directly to the manufacturer's product packaging. Items returned with damaged packaging may not qualify for a refund.
Where possible, original packaging should be placed inside an outer shipping box to protect it during transit.
Need Assistance?
If you have any questions regarding delivery, returns, product compatibility, or an existing order, our customer service team will be happy to assist.
Email: cs@eurowagens.com
Telephone: 01462 670334
Response Time: Typically within 24 working hours.
Return Form
Please complete the contact form below and a member of our team will respond as soon as possible.