FAQs

We strongly recommend that you carefully check the part number, specifications, and your vehicle details before placing an order to ensure the correct fit and compatibility. 

Vehicle parts can vary depending on factors such as model, engine type, year of manufacture, and trim level. Ordering the correct part is essential to avoid delays, returns, or additional costs. 

If you are unsure about which part you need, our team is here to help. Simply contact us with your vehicle registration number or VIN (Vehicle Identification Number), along with any relevant details, and we will do our best to confirm compatibility for you before you place your order. 

Our goal is to make the process as smooth and accurate as possible, giving you confidence that you are purchasing the right part the first time.

Contact us: 

Email: cs@eurowagens.com 

Phone: 01462 670334 

(Response time is typically within 24 hours during working hours) 

There are three main types of parts: 

• Genuine Parts – Supplied directly by the vehicle manufacturer and typically the most expensive. 
• OEM (Original Equipment Manufacturer) Parts – Made by the same manufacturer as the original part but sold without the vehicle brand logo, offering the same quality at a lower price. 
• Aftermarket Parts – Produced by third-party manufacturers and often more cost-effective, with varying levels of quality. 

If you’re unsure which option is best, our team is happy to advise. 

Yes. If you cannot find the part you need, please get in touch with us. We work with a wide network of trusted suppliers and will do our best to source the required part for you. 

As part of this process, we may need to contact our suppliers directly to check availability, specifications, or pricing. This can sometimes take a little longer, but we will keep you informed throughout and communicate any updates as soon as possible 

Contact us: 

Email: cs@eurowagens.com 

Phone: 01462 670334 

(Response time is typically within 24 hours during working hours) 

To request a return, you must first contact us by submitting our contact form. This allows our team to review your request and begin the returns process. 

You have 28 days from the date of delivery to request and return your item, in line with our return policy. 

Once we receive your request: 

Our team will assess your enquiry 

You may be asked to provide clear images of the item, packaging, and any issues (if applicable) 

This helps us confirm the condition of the item and whether it meets our return policy 

If your return is approved, we will issue a return authorisation along with full instructions on how to send the item back. 

Please note the following important points: 

You must receive return authorisation before sending any item back 

Items returned without prior authorisation may be refused or delayed 

All returned items are inspected upon arrival by our returns team 

Approval of a return request does not guarantee a refund, as the item must still meet our return policy when received 

This process ensures that returns are handled correctly, fairly, and as quickly as possible for all customers. 

For full details, please see our Return Policy. 

If you are unsure about any part of the process, we recommend contacting us first so we can guide you through it. 

Yes, you may be able to return an item if it is no longer required, provided it meets our return policy conditions. 

To be eligible for a return: 

• The return must be requested and completed within 28 days of delivery  
• The item must be unused and not fitted or installed  
• It must be in its original condition  
• All original packaging, boxes, and included components must be intact and undamaged  

Items that have been fitted, used, or returned without original packaging will not be eligible for a refund. 

Please note that all returns must be authorised before being sent back. You will need to contact us and follow our returns process so our team can review your request and provide return instructions. 

Once the item is returned, it will be inspected to ensure it meets our return policy. If approved, a refund will be processed in line with our terms. 

If you are unsure whether your item qualifies for a return, we recommend contacting our team before sending it back to avoid any issues. 

For full details, please see our Return Policy. 

No. Items that have been fitted, installed, or used cannot be returned unless they are confirmed to be faulty. 

We strongly advise checking compatibility and suitability before fitting any part. Once a part has been installed, it is considered used and is no longer eligible for return unless a fault is identified. 

To qualify for a return, items must be: 

• Unused and not fitted  
• In their original condition  
• Complete with all original packaging, boxes, and any included components  

Any item returned that is not in its original condition, including missing or damaged packaging, will not be eligible for a refund. 

If an ineligible item is returned to us, you will be required to cover the return postage cost to have the item sent back to you. If return postage is not arranged within 28 days of notification, the item will be disposed of and no refund will be issued. 

If you are unsure about a part before fitting, we strongly recommend contacting us so we can help confirm compatibility and avoid any issues. 

Contact us: Email: cs@eurowagens.com 

Phone: 01462670334 (Response time is typically within 24 hours during working hours) 

If your item arrives damaged, please contact us as soon as possible and within 7 days of delivery so we can resolve the issue quickly. 

When contacting us, please provide: 

• Clear photos of the damaged item  
• Photos of the packaging (including any external damage)  
• Your order details  

This information helps us assess the issue and work with our delivery partners or suppliers where necessary. 

Please do not attempt to fit or use a damaged item, as this may affect your eligibility for a return or replacement. 

Once we have reviewed the information, our team will advise on the next steps. This may include a replacement, refund, or return of the item depending on the situation. 

All damaged items are subject to inspection and must meet our return policy requirements. 

If you are unsure about anything, we recommend contacting us first so we can guide you through the process and resolve the issue as quickly as possible. 

Contact us:Email: cs@eurowagens.com(Response time is typically within 24 hours during working hours)

All items we supply come with a 12-month manufacturer’s warranty, which covers manufacturing defects and faults under normal use. 

This warranty is designed to protect you against issues caused by defects in materials or workmanship. If a fault develops within this period, we will work with you and the manufacturer to resolve the issue in line with the warranty terms. 

Please note that the warranty does not cover: 

• Damage caused during installation  
• Incorrect fitting or misuse  
• General wear and tear  
• Damage caused by external factors  

To ensure your warranty remains valid, we strongly recommend that all parts are fitted correctly, ideally by a qualified professional. 

If you believe your item is faulty and may be covered under warranty, please contact our team with full details so we can assist you with the claims process. 

If you believe a product is faulty or have experienced an issue, please contact our Customer Service team by phone or email to begin the warranty claim process. Our team will guide you through the next steps and assist you throughout the process. 

When contacting us, please provide: 

• Your order number  
• The product name  
• A clear description of the issue  
• Any relevant photos or videos (if available)  

This will allow us to assess the issue and open your claim as quickly as possible. 

In order to proceed with a manufacturer warranty claim, all affected parts must be removed from the vehicle and returned to us for inspection. Unfortunately, we are unable to process warranty claims on items that remain installed. 

Once your claim is approved for return, we will issue a returns label to the email address you provide. The item(s) must be returned within 28 days of the label being issued. Please ensure the parts are securely packaged to avoid damage in transit. 

Upon receipt, the items will be forwarded to the manufacturer for professional inspection and testing. This process typically takes 6–8 weeks from the date the manufacturer receives the goods. 

During this period, we or the manufacturer may contact you for additional information, images, or details to support the claim. Prompt responses will help avoid delays. 

Outcome of Inspection 

• If the manufacturer confirms that the item is faulty, a resolution will be provided in line with warranty terms. This will usually be either:  
• A replacement item, or  
• A refund  
• If the manufacturer determines that the item is not faulty, the claim will be rejected. In this case, you will be responsible for the cost of returning the item back to you.  

Next Steps 

If you would like to proceed with a manufacturer warranty claim, please confirm: 

• That you wish to submit the claim  
• The email address where you would like us to send the returns label  

Once confirmed, we will issue the returns label and provide full instructions for returning the item. 

If you believe a product is faulty, please contact our Customer Service team by phone or email to begin a warranty claim. When you contact us, include your order number, product name, and a brief description of the issue so we can open your case and advise on next steps. 

All affected parts must be removed from the vehicle and returned to us for manufacturer inspection. If you wish to proceed with a manufacturer claim, we will email a returns label to the address you provide. Parts must be posted back within 14 days of the label being issued. 

Manufacturer inspection and testing typically take 6–8 weeks from the date they receive the parts. During that period we may contact you for additional information or images to support the claim. If the manufacturer confirms a fault, they will issue a refund or send a replacement according to the warranty terms. If the part is found not to be faulty, you will be responsible for the cost of returning the part to you. 

To proceed, confirm that you want to submit a manufacturer claim and provide the email address where we should send the returns label. 

No. We only supply brand new parts, ensuring quality, reliability, and warranty coverage where applicable.

Unless otherwisestated, headlights and similar parts are typically soldindividually (left or right side). Please check the listing description beforepurchasing.

Left-hand (LH) and right-hand (RH) aredeterminedas if you are sitting in thefront rightseatof the vehicle.

RHD stands for Right-Hand Drive, and LHD stands for Left-Hand Drive. These terms refer to the position of the steering wheel in a vehicle. 

RHD (Right-Hand Drive): The steering wheel is on the right-hand side of the vehicle. This is standard in countries such as the United Kingdom, where you drive on the left side of the road. 

LHD (Left-Hand Drive): The steering wheel is on the left-hand side of the vehicle. This is common in most other countries, including those in Europe and the United States, where you drive on the right side of the road. 

This distinction is very important when purchasing vehicle parts, especially items such as headlights, mirrors, dashboards, and interior components, as they are often designed specifically for either RHD or LHD vehicles. 

Fitting the incorrect type can result in poor fitment, reduced functionality, or even safety and legal issues. For example, headlights are designed to direct light differently depending on whether the vehicle is RHD or LHD. 

If you are unsure whether your vehicle is RHD or LHD, or which part you require, we recommend contacting our team with your vehicle registration or VIN number so we can help confirm compatibility before you place an order. 

Unlessstatedin the product description, bulbs, control units, oradditionalcomponents maynot be included. Please check the listing carefully.

No, this is not a straightforward upgrade. 

Converting from halogen to xenon (or LED) headlights requires much more than just changing the headlight units. A proper and safe conversion involves additional components such as wiring looms, control units, sensors, suspension adjustments, and automatic levelling systems. These are necessary to ensure the lights function correctly and comply with safety regulations. 

Unfortunately, replacing halogen headlights with xenon or LED headlights is not a simple swap. In most cases, it requires a full front-end conversion, including changing multiple parts and recoding the vehicle’s ECU. This makes the process complex, time-consuming, and often significantly more expensive than expected. 

For this reason, we strongly recommend speaking with a professional automotive lighting technician before considering this type of upgrade, as it is not a quick or low-cost project. 

As an alternative, you may consider upgrading to higher-quality, brighter halogen bulbs. This can provide improved visibility while remaining compatible with your existing setup. 

It is also important to note that HID kits and non-factory fitted LED headlight bulbs are not road legal in the UK. Using these may invalidate your insurance and could lead to issues during MOT testing. For this reason, we do not recommend these options.

• Xenon headlights (HID) use gas discharge technology to produce a brighter, whiter light than halogen bulbs. 
• Bi-Xenon headlights use one xenon bulb for both dipped and main beam, switching between the two using a shutter mechanism. 

Yes, in many cases LED headlights and rear lights will require coding or programming to the vehicle’s ECU (Electronic Control Unit) in order to function correctly. 

Modern vehicles use advanced electrical systems that monitor and control lighting components. When upgrading or replacing lights, especially when switching from halogen to LED or installing newer or upgraded units, the vehicle may not automatically recognise the new components. 

Coding may be required to: 

• Ensure the lights operate correctly and as intended  
• Prevent warning messages or error codes on the dashboard  
• Enable specific features such as daytime running lights, dynamic indicators, or adaptive functions  
• Ensure compatibility with the vehicle’s existing systems  

In some cases, the lights may appear to work when first fitted. However, if they are not properly coded, you may find that certain functions become limited, stop working over time, or trigger faults in the near future. 

Without correct coding, common issues can include flickering, dashboard warning lights, loss of features, or complete failure of certain functions. 

This process requires specialist diagnostic equipment and software, as well as knowledge of the specific vehicle system. For this reason, coding should always be carried out by a qualified professional or automotive technician. 

We recommend confirming compatibility and coding requirements before purchasing, and seeking professional installation to ensure everything functions safely and correctly.

No, we do not recommend fitting LED bulbs into standard halogen headlights. 

These conversions are typically unregulated and not road legal in the UK. They are not designed for halogen housings and can produce incorrect beam patterns, causing glare and reducing visibility. 

This may result in: 

• MOT failure 
• the vehicle being not road legal 
• potential insurance issues 

Installing LED bulbs into light unit supplied by us will void any warranty. 

The cost varies depending on the vehicle and type of headlight. 

Replacement typically involves removing the bumper, existing unit, installing the new one, reconnecting components, and sometimes coding or alignment. 

Modern headlights (xenon or LED) may require specialist installation, increasing overall costs. 

This may be due to: 

• incorrect part selection 
• installation issues 
• underlying faults within the vehicle 
• lack of coding 

We recommend professional installation and diagnosis before assuming a part is faulty.

We provide guidance to help you select the correct part. However, we do not offer full installation support. 

Professional installation is recommended for components. 

Yes, we ship worldwide (exclusions apply). 

Please note that international orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the item price or shipping cost. 

If customs fees are not paid and the item is returned to us, any return shipping costs incurred, along with any associated fees, will be deducted from your refund. 

We recommend checking your local import regulations before placing an order to avoid any unexpected charges or delays. Further information regarding international shipping, customs charges, and returns can be found in our Terms & Conditions. 

There are a number of reasons why an order may be cancelled. While we always aim to fulfil every order placed, in some cases this is not possible. 

Orders may be cancelled due to: 

• Stock availability issues – The item may no longer be available or may have been oversold due to stock discrepancies  
• Pricing errors – Occasionally, incorrect pricing may be displayed due to system or listing errors  
• Payment authorisation failure – Your payment may not have been successfully authorised or verified  
• Delivery restrictions – Certain items may not be eligible for delivery to your location due to courier limitations or regulations  

In some cases, additional checks may also be required before dispatch, and if these cannot be completed, the order may be cancelled. 

If your order is cancelled: 

• You will be notified as soon as possible  
• Any payment taken will be refunded in full using the original payment method  
• Refunds are typically processed within 3 to 5 working days, but it can take up to 10 working days for the funds to appear in your account, depending on your payment provider  

We understand that cancellations can be frustrating, and we aim to minimise these situations wherever possible. If you would like more information about why your specific order was cancelled, please feel free to contact our team. 

Express shipping is available on selected items, but it depends on the specific product, its size, availability, and the delivery location. 

For some items, we are able to offer faster delivery options. However, due to factors such as supplier location, handling requirements, or courier limitations, express shipping may not always be available. 

If express shipping is available for your order, the option will be shown at checkout. You will be able to select your preferred delivery method before completing your purchase. 

Please note that additional charges will apply for express delivery, and these costs will vary depending on the shipping method выбран and your location. 

If you require an item urgently and are unsure whether express delivery is available, we recommend contacting our team before placing your order so we can advise on the best available option. 

We use a range of trusted courier services to ensure your order is delivered safely and efficiently. The courier used will depend on the specific item, including its size, weight, and delivery location. 

Our delivery partners include: 

• Yodel  
• Evri  
• Royal Mail  
• DPD  
• FedEx  
• DHL  

For international deliveries, parcels are often handed over to your country’s local delivery partner once they arrive in the destination country. This helps ensure a smooth and reliable final delivery. 

Please note that we are unable to select or change the courier for individual orders. Shipping methods are assigned automatically based on the item purchased and logistics requirements to ensure the most suitable delivery option is used. 

Once an order has been dispatched, it is no longer possible to cancel it. 

If you no longer require the item, you will need to wait for it to be delivered. Once received, you can contact our customer service team to arrange a return in line with our return policy. 

Please ensure the item remains unused, not fitted, and in its original condition with all packaging intact, as this is required for a return to be accepted. 

For full details on eligibility and the returns process, please refer to our Return Policy. If you need any assistance, our team will be happy to guide you through the return process.