12-Month Warranty Protection
At Eurowagens, we stand behind the quality of the products we supply. All products purchased from Eurowagens are covered by a 12-month manufacturer's warranty against manufacturing defects and faults occurring under normal use.
This warranty is designed to provide peace of mind and ensure that any genuine manufacturing issues are handled professionally and in accordance with the manufacturer's warranty procedures.
What's Covered
The manufacturer's warranty covers:
✓ Manufacturing defects
✓ Product failures occurring under normal operating conditions
If a fault develops during the warranty period, we will assist you throughout the claims process and liaise directly with the manufacturer on your behalf. Please note that all warranty claims are subject to manufacturer inspection and approval. The affected item must be returned for professional assessment, as the manufacturer is responsible for determining whether the reported fault is the result of a manufacturing defect and therefore eligible for warranty coverage.
What's Not Covered
The warranty does not cover:
✕ Incorrect installation or fitting
✕ Damage caused during installation or removal
✕ Product misuse, neglect, or modification
✕ General wear and tear
✕ Accidental damage
✕ Damage caused by external factors
✕ Faults resulting from improper maintenance
✕ Labour, diagnostic, fitting, or removal costs
✕ Vehicle downtime, recovery charges, or consequential losses
To ensure your warranty remains valid, we strongly recommend that all products are installed by a qualified professional and used in accordance with the manufacturer's instructions.
How to Make a Warranty Claim
If you believe your product has developed a fault, please contact our Customer Service team to begin the warranty claim process.
To help us assess your claim as quickly as possible, please provide:
✓ Order number
✓ Product name
✓ Description of the fault or issue
✓ Relevant photographs or videos (where available)
Warranty Inspection Process
To proceed with a warranty claim, the affected part must be removed from the vehicle and returned for inspection.
Once your claim has been reviewed and approved for return:
- A returns label will be issued to your chosen email address.
- The item must be returned within 28 days of the label being issued.
- Upon receipt, the product will be forwarded to the manufacturer for professional inspection and testing.
Manufacturer inspections typically take 6–8 weeks from the date the item is received by the manufacturer.
During this process, we may contact you for additional information, photographs, or documentation to support the claim.
Please note that we are unable to provide a replacement item while a warranty claim is under investigation. Any replacement or refund can only be authorised once the manufacturer has completed their inspection and confirmed that the product is faulty.
Warranty Claim Outcomes
Fault Confirmed
If the manufacturer confirms that the product is faulty, one of the following resolutions will be provided:
✓ Replacement product
✓ Refund
The final resolution will be determined in accordance with the manufacturer's warranty policy and product availability.
Fault Not Confirmed
If the manufacturer determines that the product is not faulty, the warranty claim will be declined.
In these circumstances, the customer will be responsible for the cost of returning the item.
Labour & Installation Costs
The manufacturer's warranty covers the product only.
Eurowagens and the manufacturer are unable to reimburse or contribute towards any costs associated with:
✕ Removal of the product from the vehicle
✕ Reinstallation or fitting costs
✕ Diagnostic or workshop charges
✕ Vehicle recovery or transportation costs
✕ Loss of use, downtime, or any consequential expenses
Customers are responsible for any labour costs incurred during the installation, removal, or replacement of a product, regardless of the outcome of the warranty claim.
Need Assistance?
Our Customer Service team is available to assist with warranty enquiries and claims.
Email: cs@eurowagens.com
Telephone: 01462 670334
Response Time: Typically within 24 working hours.
If you believe your product may be covered under warranty, please contact us with your order details and a description of the issue, and a member of our team will be happy to assist.