We have done our best to prepare a list of the most frequently asked questions but if there is anything else that you need help with, please do not hesitate to contact us.
General Enquiries
Ordering
Payment Methods
Delivery
Faulty/Incorrect Item
Return & Refunds
Terms & Conditions
Security & Privacy
- Where do you ship?
We ship worldwide. We offer free UK mainland shipping and 99% of our parts can be shipped worldwide. If you are having difficulties in estimating shipping price to your country, please do not hesitate to contact us for a quote as we will be more than happy to assist.
- My order has not arrived yet?
If your order has not arrived by the estimated delivery date, we're here to help. Before getting in contact with us, have you tried:
- Checking the tracking link via your confirmation email to view the up to date tracking.
- Signing into My Account to check we have the correct delivery address for your order and your contact details are up to date.
- Checking with your neighbours to see if they have accepted the parcel on your behalf.
- Looking in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch.
If you still can't find your parcel, please email us using the contact us form and quote your order number. We'll reply as soon as possible and do our best to locate your parcel straightaway. If it cannot be found, we will arrange a replacement or refund for you.
- What happens if I receive a damaged item?
In the rare event that an item reaches you damaged, please do contact us within max 7 working days from the delivery date via email cs@eurowagens.com clearly advising the issue and providing images of the damaged product.
Please note that we won’t be able to take any responsibility for damaged products during transit that we have not been made aware of within required timeframe.
After reviewing and accepting your claim, we will be happy to arrange for a replacement or if not possible, full refund will be offered.
- Do you offer refunds?
Yes, we do offer refunds and every customer has got 28 days from the date of the order to return unwanted product under the conditions that the item hasn’t been used, installed or modified and will be returned to us undamaged/in original packaging.
We try to accept all returns, but we reserve the right to decline the returned goods if they arrive in damaged, used or modified conditions. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
- I’ve changed my mind, how do I return my order?
We want to give you hassle-free way to return anything, so you can return any item to us within 28 days from the date of your order under the conditions that the item hasn’t been used, installed or modified and will be returned to us undamaged/in original packaging.
We also ask you to make sure we know the order number your return relates to, your order details and whether you want a refund or to change it for something else. We can’t do this without these details, so please do help us as otherwise you may be waiting a long time for your refund.
Please return the unwanted items to the below address and we would recommend using recorded service as we do not take any responsibilities for items that may be lost in the post:
EurowagensUnit 8 Woodside Industrial ParkWorks Road, LetchworthSG6 1LA
United Kingdom
We try to accept all returns, but we reserve the right to decline the returned goods if they arrive in damaged, used or modified conditions. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
- Will I receive confirmation of my order?
Yes, confirmation of your order will be automatically emailed to yourself after the payment has been cleared.
- What happens if an item I’ve ordered is out of stock?
Although we do all we can to avoid situations when ordered item is out of stock, unfortunately in rare instances, we may not be able to fulfil your order. This may occur as extremely busy period when many customers are buying the same products. In the rare instant that this occurs, we will contact you as soon as possible to let you know about the issue. We will offer you a suitable alternative in the first instance; if there are not to your liking we can then offer you a full refund with our sincerest apologies.
- Why I cannot add item to my basket and are only able to ‘Enquire’ about it?
We are sorry about this, but in rare instances some items may be out of stock and not available to order immediately. We do receive regular deliveries, therefore please do contact us and we will be happy to confirm when the product that you are interested in, is back in stock.
- Can I change or cancel my order?
The ability to amend or cancel your order will purely depend if the order has already been processed and dispatched. If we have already processed and shipped your parcel, then unfortunately we won’t be able to recall your order. However, if you contact us beforehand, we will do all we can to assist in amending your order
- Can I amend my delivery address?
We are unable to amend any part of your order or change the delivery or payment method once your order is complete.
- How do I pay?
You can settle the payment using our secure online payment gateway or Paypal services.
We also take fraud very seriously so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.
- Can I pay by Credit/Debit card over the telephone?
Yes, you can certainly pay for your order over the phone. If you wish to do so, please contact us on: +44 (0) 14 6267 0334. Please note that we do take fraud very seriously so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.
- Do you store my Credit/Debit card details?
We do not store credit card details nor do we share customer details with any 3rd parties.
- Can I pay in installments?
We have partnered with Klarna to offer flexible payment options. In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay later.
- Slice It.
Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.
- Where do you ship?
We ship worldwide. We offer free UK mainland shipping and 99% of our parts can be shipped worldwide. If you are having difficulties in estimating shipping price to your country, please do not hesitate to contact us for a quote as we will be more than happy to assist.
- How long does delivery take?
The majority of our orders are shipped within 1-2 working days from the date of a payment and delivered by either Royal Mail or one of our trusted courier companies, depended on the size of your order.
Estimated Delivery timings
| Destination | Shipment Method | Estimated Time |
| UK Mainland | First Class Royal Mail Recorded Service | 1-2 working days (max up to 5 working days) |
| UK Mainland | Courier Company (DPD) | 1-2 working days |
| Europe | Royal Mail International Signed For Service | 1-2 working days (max up to 10 working days) |
| Europe | Courier Company (DPD) | 2-5 working days |
| Rest of the World | Royal Mail International Signed For Service | 1-2 working days (max up to 15 working days) |
| Rest of the World | Courier Company (DPD) | 3-10 working days |
- What happens if I’m out when they try to deliver my order?
If you happen to be out when Royal Mail or courier try to deliver your order, they will attempt to place the parcel in a secure location, however if this is not possible, they will leave you a card advising that they have tried to deliver and that your parcel is waiting for you. On the card will be details on how to contact Royal Mail or courier to rearrange the delivery or where to collect your order from.
- My order has not arrived yet?
If your order has not arrived by the estimated delivery date, we're here to help. Before getting in contact with us, have you tried:
- Checking the tracking link via your confirmation email to view the up to date tracking.
- Signing into My Account to check we have the correct delivery address for your order and your contact details are up to date.
- Checking with your neighbours to see if they have accepted the parcel on your behalf.
- Looking in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch.
If you still can't find your parcel, please email us using the contact us form and quote your order number. We'll reply as soon as possible and do our best to locate your parcel straightaway. If it cannot be found, we will arrange a replacement or refund for you.
- Can I amend my delivery address?
We are unable to amend any part of your order or change the delivery or payment method once your order is complete.
- What happens if I receive a damaged item?
In the rare event that an item reaches you damaged, please do contact us within max 7 working days from the delivery date via email cs@eurowagens.com clearly advising the issue and providing images of the damaged product.
Please note that we won’t be able to take any responsibility for damaged products during transit that we have not been made aware of within required timeframe.
After reviewing and accepting your claim, we will be happy to arrange for a replacement or if not possible, full refund will be offered.
- I have received a faulty item
In the rare event that this could happen, please do contact us within max 7 working days from the delivery date via email cs@eurowagens.com clearly advising the issue and providing images of the faulty product.
Please note that we won’t be able to take any responsibility for faulty products that we have not been made aware of within required timeframe. Please also note that we will not accept any claims for products damaged during installation therefore if you are unsure how to do so, we would strongly recommend getting an advice from professional garage.
After reviewing and accepting your claim, we will be happy to arrange for a replacement or if not possible, full refund will be offered.
- I have received an incorrect item in my order
We are doing all we can to supply you the correct goods, but we are all human, and mistakes do happen. All you have to do is contact us by dropping email on cs@eurowagens.com and providing a photo of the product received. We will then be able to offer you the options of an exchange (depending on stock availability) or full refund with our sincerest apologies.
- An item is missing from my order
We always try to dispatch your order in one parcel, but sometimes this may not be possible and we may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
Also, in rare instances some of your order may be out of stock, therefore once again, please check your emails to see if you have been advised about this.
If none of the above is applicable and an item is missing, please do contact our Customer Care team on cs@eurowagens.com with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.
- My order has developed a fault
If a product develops a fault we will help as much as we can. This may involve returning your order to the manufacturer for testing and repair or replacement. We can take care of the logistics and send the product on your behalf, or you may liaise with the manufacturer directly.
- Do you offer refunds?
Yes, we do offer refunds and every customer has got 28 days from the date of the order to return unwanted product under the conditions that the item hasn’t been used, installed or modified and will be returned to us undamaged/in original packaging.
We try to accept all returns, but we reserve the right to decline the returned goods if they arrive in damaged, used or modified conditions. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
- I’ve changed my mind, how do I return my order?
We want to give you hassle-free way to return anything, so you can return any item to us within 28 days from the date of your order under the conditions that the item hasn’t been used, installed or modified and will be returned to us undamaged/in original packaging.
We also ask you to make sure we know the order number your return relates to, your order details and whether you want a refund or to change it for something else. We can’t do this without these details, so please do help us as otherwise you may be waiting a long time for your refund.
Please return the unwanted items to the below address and we would recommend using recorded service as we do not take any responsibilities for items that may be lost in the post:
EurowagensUnit 8 Woodside Industrial ParkWorks Road, LetchworthSG6 1LA
United Kingdom
We try to accept all returns, but we reserve the right to decline the returned goods if they arrive in damaged, used or modified conditions. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
- Do you offer refund on return postage cost?
We will only be able to refund the return postage cost if the item received is faulty, damaged or incorrect and the situation occurred by our fault.
Otherwise, every customer is responsible for covering the return postage costs for unwanted items and we would recommend using recorded service as we do not take any responsibilities for items that may be lost in the post.
- Have you received my returned items?
We always try to process refunds for returned goods on daily basis, therefore in the unlikely event that you haven’t received a refund within 10 days of returning your items, please contact our Customer Care Team on cs@eurowagens.com. Please make sure that you supply as many information about the parcel as possible, as very often we receive returns without any indication about the sender.
We try to accept all returns, but we reserve the right to decline the returned goods if they arrive in damaged, used or modified conditions. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
- How long does the refund take?
We always try to process refunds for returned goods on daily basis, therefore in the unlikely event that you haven’t received a refund within 10 days of returning your items, please contact our Customer Care Team on cs@eurowagens.com. Please make sure that you supply as many information about the parcel as possible, as very often we receive returns without any indication about the sender.
All refunds will automatically be issued to the card you used to place the original order. This typically takes 5 working days in the UK, dependent on your bank/card issuer.
We try to accept all returns, but we reserve the right to decline the returned goods if they arrive in damaged, used or modified conditions. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
- Will you cover my installation / repair costs?
Unfortunately, under no circumstances will we be able to accept liability for consequential loss or damage or pay for any repairs, garage costs or alterations as a result of a fault with an item.
If you do receive a faulty item, we will do everything we can to replace or refund it, as long as you let us know within 7 days of receiving the product.
After the returns period has lapsed, we are here to help claim under the manufacturer's warranty process.
- How can I claim under the manufacturer's warranty?
Once your return period is over, you have 12 months from the purchase date to claim under the manufacturer's warranty if your purchase develops a fault.
We are happy to help you with this, and will take your item to be examined by the manufacturer. They will diagnose any issues, and repair or replace if needed.
By purchasing goods from Eurowagens you enter a legally binding agreement with us on the following terms. You should read and understand these terms because they affect your rights and liabilities. These terms describe the basis for purchase by you and sale by us of the products described on this website.
1. Definitions and interpretation
§ In these terms the following words have the following meanings:
Contract- the contract for the sale and purchase of the Goods;
Online Sales- means sales conducted through the Website;
Goods- the range of products (including any instalment of the goods or any parts for them) which are available for purchase from our website in accordance with the terms;
The Website - our presence on the World Wide Web, for the purpose of this sale, accessible via the Ebay.com;
The Seller, we, or us - Eurowagens (our Company number is 6610395 and our registered office is at “Unit 8 Woodside Industrial Estate, Works Road, Letchworth, SG6 1LA, United Kingdom").
2. Description of Products
§ All prices are inclusive of VAT at the current rates and are correct at the time of entering information. All details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was inputted. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on the Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted.
3. Basis of the sale
§ An agreement for us to sell you Goods is made on these terms when we accept an order made by you via our Website. The description of the Goods, the price, VAT, insurance and delivery costs are set out in the order page. We will confirm acceptance of your order on-screen.
§ Illustrations, descriptions other information as to particular parts are approximate and for guidance only. We may in our sole discretion from time to time vary the nature of the Goods from that advertised without notice to you, so long as these variations are not material alterations.
4. Details of the order
§ Please ensure you buying the correct product as the website may show products in your specific vehicle category that may not actually fit your vehicle. Please verify this before you submit your order as it is your responsibility to know the item is the part you want. If you are in any doubt whatsoever, please contact us before placing your order.
§ Each Product purchased, be it new, is sold subject to its Product Description which sets out additional specific terms and conditions related to that Product including, without limitation terms and conditions concerning estimated delivery times and warranty.
§ The quantity, quality and description of the Goods will be those set out in your order (if accepted by us).
§ Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Area and your credit or account card is authorised for the transaction.
§ The Goods which can be ordered via our Website are only available for delivery to you if you are based in our Delivery Area.
5. Payment terms
§ While placing the order you will be asked to make a payment using your Paypal account or credit/debit card, whichever is preferred.
§ If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Contract or suspend any further deliveries to you. This does not affect any other rights we may have.
§ We will take all reasonable care to keep all information connected with your order secure but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including credit and account details you provide when accessing or ordering from this Website, unless this is solely due to our negligence.
§ We do not take any responsibility for your Paypal account or credit/debit card.
6. Delivery
§ We will deliver the Goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the Goods once they have been delivered in accordance with your delivery instructions.
§ All purchased Goods will be dispatched within 1-2 working days (unless you have been informed otherwise) and will be delivered within the below timeframe after the dispatched date:
Estimated Delivery timings
| Destination | Shipment Method | Estimated Time |
| UK Mainland | First Class Royal Mail Recorded Service | 1-2 working days (max up to 5 working days) |
| UK Mainland | Courier Company (DPD) | 1-2 working days |
| Europe | Royal Mail International Signed For Service | 1-2 working days (max up to 10 working days) |
| Europe | Courier Company (DPD) | 2-5 working days |
| Rest of the World | Royal Mail International Signed For Service | 1-2 working days (max up to 15 working days) |
| Rest of the World | Courier Company (DPD) | 3-10 working days |
§ We will aim to deliver within the quoted time frame but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, we will contact you to advise you that the delivery date will have to be extended.
§ The Customer's signature will be required at the time of receipt and Goods cannot be left without such a signature.
§ We will not be liable for any non-delivery of Goods (even if caused by our negligence) unless written notice is given to us within 7 days of the date when the Goods would in the ordinary course of events have been received.
§ Our charges for transport, packaging and insurance are detailed on the order page and will be included in the total price for the Goods.
§ Delivery Area – we ship worldwide.
7. Risk and ownership
§ Risk of damage to or loss of the Goods passes to you at the time of delivery to you or, if you fail to take delivery at the agreed time, the time when we tried to deliver.
§ You will only own the Goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.
8. Returns/Options to cancel
§ Incorrect Goods- If we sent you something you hadn't ordered and which was not a substitute item (see below), please contact us within 7 days informing us of the problem. You can return it within 28 working days unused in its original packaging and you will not be charged.
§ Items damaged in transit- If your purchase is damaged in transit, please contact us within 7 days informing us of the problem. You can return it within 28 days and either get a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging.
§ Damaged or defective goods- If you receive a product that is defective, please contact us within 7 days informing us of the problem. You can return it within 28 days and either get a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging. If the product is covered by a manufacturer's warranty, please contact the manufacturer directly.
§ Cancelation- To cancel an order, please drop us an e-mail at cs@eurowagens.com with details of the order you are cancelling. A charge (delivery costs) may be made if the cancellation is done after the order or a part of the order has been dispatched.
§ Return- You can return anything you're not happy with within 28 days of receiving it provided you have contacted us in writing to advise of its return. Returns will only be accepted if goods are in new and unused condition and in their original packaging. Postage or shipping charges will not be refunded. Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return things. If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.
§ Address for return:
EurowagensUnit 8Woodside Industrial ParkWorks RoadLetchworth Garden CitySG6 1LAUnited Kingdom9. Warranties
§ All products are covered by the manufacturer's warranty.
10. Liability
§ If you have a valid claim in respect of any of Goods which is based on any defect in their quality or condition or their failure to meet specification in accordance with the Contract, and you have returned the Goods within a reasonable time, you will be entitled to choose either a refund of the price of the Goods or replacement Goods free of charge.
§ We shall not be liable to you in connection with any contract, in tort (including negligence), contract or otherwise for any loss of profit, anticipated savings or data that your business may suffer.
§ These terms and conditions do not affect your statutory rights as a consumer.
§ We will continually improve the Goods, so changes to them may be made at any time. We will use reasonable commercial endeavours to keep the Website up to date but the information and specifications given are for your information only and are subject to change without notice. Pictures on the Website are generally accurate but variations in colour, shape and size must be expected.
§ The content of the Website is directed solely at those who access the site from addresses within the Delivery Area.
§ We assume no responsibility for the contents of any other websites to which this Website has links.
11. Matters out of our control
§ We will not be liable to you or in breach of the Contract for delay or failure to perform due to a cause beyond our reasonable control.
12. Privacy
§ Please read our customer privacy policy, which explains how we will not pass on your details to any third party.
13. Changes
§ We reserve the right to make changes to this Website and these terms at any time.
14. Complaints
§ If you wish to complain about any aspect of our service, please email us at cs@eurowagens.com.
15. Copyright
§ All of the written, photographic, design and audio content of the Website together with the selection and arrangement of it and all software compilations are our copyrighted property or that of the people who have granted to us the right to use it and are protected as such. All rights reserved.
§ None of this material may be used without our written permission. You may download or print a single copy for your own non-commercial off-line viewing.
§ All names, logos, slogans, or other phrases may be a trade mark of ours or another person or corporation. Any unauthorised use of a trade mark is unlawful.
16. General
§ Emails to you will be to the address you specify to us. It is important that you give us an accurate and valid e-mail address and contact telephone number and tell us of any changes to them.
§ If either we or you fail to enforce a right under these terms, that failure will not stop us or you from enforcing the other rights, or the same type of right on a later occasion.
§ To the extent that any provision of these terms is found by any court or competent authority to be invalid, unlawful or unenforceable in any jurisdiction, that provision will be deemed not to be a part of these terms, it will not affect the enforceability of the remainder of these terms nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.
§ The headings in these terms are for convenience only and will not affect their interpretation.
17. Governing law and jurisdiction
§ These terms will be governed by English law and any disputes will be resolved exclusively by the English Courts.
This policy covers all users who register to use the Eurowagens.com website. Access to Eurowagens.com is free of charge to all users. We are committed to protecting your privacy when you are using our online services. To protect your privacy, we apply eleven principles which you can read about below:
- We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
- We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
- We will not e-mail you in the future unless you have given us your consent.
- We will give you the chance to refuse any marketing email from us or from another trader in the future.
- The type of information we will collect about you includes:
- your name
- address
- phone number
- email address
- We will never collect sensitive information about you without your explicit consent.
- The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
- The personal information which we hold will be held securely in accordance with our internal security policy and the law.
- If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
- We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
- If you have any questions/comments about privacy, you should contact us at cs@eurowagens.com
Shopping bag